JBSA-Randolph clubs earn Air Force-level award

by Alex Salinas
Joint Base San Antonio-Randolph Public Affairs

3/28/2013 - JOINT BASE SAN ANTONIO-RANDOLPH, Texas -- The Parr and Kendrick Clubs at Joint Base San Antonio-Randolph were chosen for a top Air Force-wide distinction as the Best Food Operations Program of the Year in 2012.

With $4.9 million in revenue from sales and more than 1,800 events hosted in 2012, the Air Force's No. 1 income-producing clubs "confirm the hard work and dedication of the hospitality operations team," Terrye Heagerty, 902nd Force Support Squadron director, said. The clubs support a variety of events including weddings, conferences, farewells, community bingo nights and poker tournaments.

This is the fourth Air Force-level award for Randolph's clubs, along with the Kendrick Club's title of Best Enlisted Club in 2003 and 2006, and the Best Club Program in 2009 when the clubs consolidated operations.

"This is a tremendous accomplishment because the competition is getting tougher and tougher," Merilyn Gove, 902nd FSS clubs general manager, said. "We owe it to our programs and thinking outside the box."

The competition, which includes business outside of Randolph, is a driving force when it comes to creative club programming.

"It's all about keeping up with the times and trends," Gove said. "We look at what's happening in the civilian world to help modernize the clubs."

Be it serving cupcakes or sponsoring community events like "top chef" wars and the upcoming singing competition, Idol Factor, the clubs jump at opportunities to "invest in the future," Aaron Cox, 902nd FSS clubs assistant manager, said.

"The goal is to cater to everybody, but we've especially done a great job of capturing the active-duty audience," Cox said, citing the Kendrick Club's popular Gil's Pub and the recently renovated Air City Bar and Grill at the Parr Club.

The latter establishment, which was formerly two rooms, was completely gutted and remodeled with fresh carpet, furniture, flat-screen TVs and a brighter color palette than before.

"Our lunch business is taking off," Cox said, with Air City Bar and Grill's sales doubling since reopening in July.

Currently, the Kendrick Club is in the process of receiving its own refurbishment of "popular wall colors and new furniture," Gove said.

The menus at both clubs also reflect a more "health-conscious and fit-to-fight Air Force," Gove said.

Customers are responding with 98 percent satisfaction ratings in all club areas through the interactive customer evaluation.

"Sometimes, it's frustrating to deal with so many different customers day in and day out, but it's paid off," Heagerty said.

To contact the Parr Club, Building 500, call 652-4864. To contact the Kendrick Club, Building 1039, call 652-3056.