Nov. 10, 2020
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BY Air Force Senior Airman Noah Coger
, 86th Airlift Wing
It's no secret that the holidays at Ramstein Air Base
bring increased traffic to postal operations. Family members in the
U.S. are sending packages to loved ones, active-duty members are
ordering presents and taking advantage of Black Friday deals, and many
are sending holiday greetings. Every year, the 786th Force Support
Squadron postal clerks meet this surge head-on and do their best to
ensure everyone gets their mail in time.
The onset of COVID-19 has presented a unique set of circumstances for
the post office this year. They have been in "holiday mode" since
mid-April, with no signs of slowing down as they enter the holiday
season.
"During the height of COVID-19 over the past year, the Northside Post
Office saw a 61% increase for incoming packages," said Air Force Tech.
Sgt. Darren Hinds-Webster, 786th FSS official mail manager. "Between
mid-April and May, we saw the Postal Service Center deliver more than
90,000 packages."
Germany's lockdown measures earlier in the year saw many nonessential
businesses close. This was done to help prevent the spread of COVID-19
but had an inverse effect on mail flow as more people turned to online
shopping. Those same measures required squadrons on Ramstein to find
ways to operate with minimal manning.
During those two months, packages delivered to the Northside Post
Office amounted to approximately the same number as last year's holiday
season. The post office not only had to navigate mitigating factors to
prevent the spread of COVID-19 but also had to operate with limited
manning while meeting the demands of increased operations.
As postmaster, I feel that I work with 52 of the greatest professionals."
Air Force Master Sgt. Dandre Broderick
"We understand the magnitude of our current climate," Hinds-Webster
said. "We understand that our customers rely on various essentials:
voting ballots, credit cards and other personal communication. For that
reason, telework is not an option for us."
Despite the COVID-19 challenges, the post office remains dedicated to
ensure timely processing of packages, incoming and outgoing.
"As a postmaster, I enjoy serving our customers by delivering
packages that are important to them," said Air Force Master Sgt. Dandre
Broderick, 786th FSS postmaster. "You never know what might be in that
letter or parcel that can make someone's day."
To achieve this objective, the post office has four main sections
split among 52 airmen servicing more than 7,000 active mailboxes.
They're all working toward one goal: customer satisfaction.
The postal service center consists of two smaller sections: receipt
and dispatch, which is responsible for the receiving and delivery of all
incoming personal mail; and directory service, which locates and
re-routes first class mail with incorrect information that cannot be
delivered as addressed.
The customer service team fields all service related issues that
include in-and-out processing of P.O. boxes, package inquiries, and
forwarding or holding of mail for members that are deployed or doing
temporary duty travel. In addition, they also handle the general
directory program, which allows service members deployed to Ramstein to
receive mail.
The official mail center operates the registered mail cage, which processes the most secure form of mail.
"Our main customers at the official mail center include the Air Force
Office of Special Investigations, medical logistics and personal
registered packages," Hinds-Webster said. "A lot of units use registered
mail to send sensitive information because it is the best, most secure
way to send mail. It's guaranteed to have a hand-to-hand transaction and
signature for that transaction every step of the way."
Official mail also services 127 units on Ramstein. Their mobile
distribution vehicles run three routes to hand-deliver to 85 of those
units Monday through Friday.
The last section, finance and package shipping, helps customers fill
out customs forms, send voting ballots and ship packages to more than
420 locations stateside and overseas.
With all of the sections that the North Side Post Office maintains
and tasks the sections are responsible for, it's the airmen that are the
core of its operations.
"During the wake of COVID-19, they were dedicated to the mission,"
Broderick said. "Keeping safety first, some volunteered to work on their
days off and weekends just to ensure we did not get too far behind. You
cannot beat that dedication. As postmaster, I feel that I work with 52
of the greatest professionals."