The War Department's newest special activity — the Personal Property Activity — met today with moving, shipping and logistics leaders to provide an update on the accelerated reform aimed at improving one of the most critical quality-of-life issues facing military families, the permanent change of station moving process.
The engagement brought leaders from across the household goods
industry together with Personal Property Activity officials to identify
operational challenges, improve accountability and implement solutions
ahead of the 2026 PCS peak season. It marked the organization's first
in-person industry engagement since transitioning from a task force to a
permanent special activity earlier this year.
"If you want to influence the future, please work with us and give us
your ideas," said Army Maj. Gen. Lance Curtis, PPA commander. "We cannot
do it without you; we need you, alongside us, at the tip of the spear
to rewrite our future."
Discussions focused on increasing shipment predictability for service
members and their families, improving communication, strengthening
performance standards and modernizing the Defense Personal Property
Program.
The engagement supported President Donald J. Trump's broader priority
of delivering more efficient, accountable government services for
military personnel. It also aligns with Secretary of War Pete Hegseth's
directive to fix long-standing issues within the military moving
system.
When announcing the establishment of the Personal Property Activity in
January, Hegseth called the organization "a permanent solution for all
service members who move" and emphasized the department's responsibility
to deliver reliable household goods services to warfighters worldwide.
Personal Property Activity leaders emphasized that reform will be
data-driven and facts-based and that industry plays a critical role in
delivering results.
The organization also highlighted measurable progress already
underway, including an increase in self-reported claims satisfaction
from 52% to 69%, signaling improved service quality for service members
and families navigating the relocation process.
Army Col. Mike Ashton, Personal Property Activity director of
operations, announced a departmentwide website, "where service members
and providers will be able to find all the resources and advisories all
collocated in one place."
The website will be a one-stop shop for military movers and providers, and it will go live May 1.
Industry partners received an update on the reform and actions taken
to address workforce challenges, commercial best practices, pricing
structures and operational innovations experienced by industry. The
improvements are intended to enhance the program's overall performance
across the relocation enterprise and improve the quality of service
delivered to military movers.
"We have seen a noticeable increase in responsiveness to industry's
concerns since Secretary Hegseth announced the Personal Property
Activity," said Chuck Kuhn, an industry partner. "Maj. Gen. Curtis and
his team have been aggressive with the right sense of urgency to engage
with industry to hear and address our concerns, while proactively
improving the overall moving experience for military families."
The Personal Property Activity continues working with industry partners
to modernize military relocations, improve the quality of life for
service members and ensure PCS moves support readiness rather than
disrupt it.
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