From a Department of Veterans Affairs News Release
WASHINGTON, June 18, 2014 – Acting Veterans Affairs
Secretary Sloan D. Gibson today directed all of the department’s medical center
and health care system directors to conduct monthly in-person reviews of
scheduling practices in every clinic within their jurisdiction.
Site inspections will include observing daily scheduling
processes and interacting with scheduling staff to ensure all policies are
being followed to deliver veterans the timely care they have earned, VA
officials said.
“Our top priority is getting veterans off of wait lists and
into clinics,” Gibson said. “We need our folks in the facilities to work
directly with staff, answer all questions, and ensure our veterans receive the
timely care they have earned.
“Veterans must trust their health care system,” he
continued, “and these reviews are an important step towards restoring integrity
in all our scheduling activities.”
In addition to monthly reviews of more than 900 Veterans
Health Administration facilities nationwide, Veterans Integrated Service
Network directors will conduct similar visits to at least one medical center
within their area of responsibility every 30 days, completing visits to all
medical centers in their network every 90 days, officials said.
This action follows the VA’s release of results from its
nationwide access audit, along with facility-level patient access data.
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