The action was outlined in an implementation memorandum released today and announced by Chief Pentagon Spokesman Sean Parnell.
“The Department of Defense is taking decisive action to ensure our Service members and their families receive the quality support they deserve during the PCS process,” Parnell stated. “By standing up this task force and terminating a failing contractor, we are reaffirming our commitment to those who serve.”
The newly created PCS Joint Task Force (JTF) has been granted broad authority to enact immediate improvements and will focus on stabilizing the current relocation cycle during the peak moving season. In response to logistical disruptions and widespread complaints under HSA's management, the DoD has reverted to its legacy "Tender of Service" system for household goods shipments, which allows transportation providers to be selected from a vetted list under government rates and standards.
Additionally, Service members who choose to conduct Personally Procured Moves (PPMs) — often called "do-it-yourself" moves — will now be reimbursed at increased rates. This aims to offer flexibility and financial relief for families willing to manage their own relocation logistics during the ongoing transition.
The JTF has been tasked with delivering a full strategic roadmap to the Secretary of Defense by September 2025, identifying both short-term improvements and long-term reforms. This includes recommendations to modernize the PCS process and enhance accountability among future contractors.
Service members and families in the midst of a move are encouraged to visit the Moving Your Personal Property page on Military OneSource for up-to-date guidance and resources.
The full implementation memorandum is available here.
Contact:
Office of the Secretary of Defense Public Affairs
www.defense.gov
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